Shipping and Delivery Policy
1.Introduction
This Shipping and Delivery Policy outlines the terms under which your orders will be processed and delivered. By placing an order, you agree to the following terms.
2.Delivery Areas
We offer delivery to locations within our service areas.
Delivery availability may vary depending on your location.
3.Delivery Charges
Delivery charges are calculated based on distance from the store.
A flat charge of 45 Rupees applies for deliveries within a 5 km radius, with additional charges for longer distances.
4.Delivery Timelines
Orders are typically delivered within 2-3 business days.
Estimated delivery times may vary based on product availability, location, and third-party courier delays.
5.Order Confirmation
Once an order is placed, you will receive an order confirmation email with an estimated delivery date.
You will also receive tracking information for your order.
6.Inspection at Delivery
Customers are required to inspect products at the time of delivery.
Any damaged, expired, or missing products must be reported immediately to the delivery person or customer support.
7.Failed Deliveries
If no one is available to receive the delivery at the time of arrival, the order may be rescheduled or returned to the warehouse.
Additional charges may apply for re-delivery.
8.Delivery Issues
Nama Basket is not responsible for delays caused by third-party courier services or unforeseen circumstances, such as weather or strikes.
If there is an issue with the delivery, please contact customer support promptly.
9.Contactless Delivery
We offer contactless delivery options for customer safety.
Customers can specify delivery instructions to ensure safe delivery at their convenience.
10.Changes to Shipping and Delivery Policy
Nama Basket reserves the right to modify shipping and delivery policies at any time.
Any changes will be posted on this page with an updated date.
For any shipping-related inquiries, please contact us at:
Email: [email protected]
Phone: +91 6385691347