Refund Policy
1.Introduction
At Nama Basket, we strive for customer satisfaction. This Refund Policy explains the circumstances under which you can request a refund and the process involved.
2.Eligibility for Refunds
Refunds are only applicable for damaged, expired, or missing products upon delivery.
Refunds will not be issued for incorrect orders caused by customer error or change of mind.
3.Return of Products
Products must be returned in their original condition, with packaging, within 24 hours of delivery.
For perishable items, refunds are only considered if they are found to be damaged or expired upon delivery.
4.Refund Process
To initiate a refund, please contact our customer support team with the order number and evidence (photos) of the issue.
Refunds will be processed within 7-10 business days once the return is approved.
5.Refund Methods
Refunds will be issued via the original payment method, or store credits if preferred by the customer.
Store credits can be used for future purchases.
6.Non-Refundable Items
Certain items, such as perishable products or sale items, may not be eligible for a refund.
If the item is marked as non-returnable at the time of purchase, no refund will be processed.
7.Partial Refunds
In cases where only part of the order is affected, a partial refund or replacement may be offered.
Delivery charges are generally non-refundable.
8.Refund Disputes
If a refund request is disputed, we will investigate the issue and work towards a fair resolution.
Our decision on refund eligibility is final.
Contact Us
For any refund-related questions or to initiate a refund, please reach out to us at:
Email: [email protected]
Phone: +91 6385691347
Changes to Refund Policy
Nama Basket reserves the right to amend this refund policy at any time. Any changes will be communicated on this page with an updated date.